Terms of Service
The rules, rights, and responsibilities for using City Culture — whether you are purchasing event tickets as an attendee or creating and selling tickets as an organiser.
Last updated: 13 November 2026
City Culture is a brand owned and operated by Salty Media Production (opc) Pvt Ltd. These Terms of Service govern your use of our event ticketing and discovery platform, website (cityculture.in), and all associated services. This agreement applies to all users — attendees who browse and purchase event tickets, and event organisers who create, list, and sell tickets through City Culture. Please read these terms carefully before using the platform.
1. Acceptance of Terms
By accessing cityculture.in, purchasing event tickets, listing events, or using any City Culture service, you accept and agree to be bound by these Terms of Service along with our Privacy Policy, Refund Policy, and Safety Guidelines. If you do not agree, you must not use our platform.
These terms constitute a legally binding agreement between you and Salty Media Production (opc) Pvt Ltd (operating as "City Culture"). For event organisers, additional organiser-specific terms also apply and are agreed upon during the organiser registration process.
We reserve the right to modify these terms at any time. Material changes will be communicated via email or prominent notice on our website. Your continued use of the platform after such changes constitutes acceptance of the updated terms.
2. Eligibility and Account Registration
Age Requirement
You must be at least 18 years old to use City Culture — whether as an attendee purchasing tickets or as an organiser listing events. By registering, you confirm you meet this requirement. We reserve the right to verify age and deny service to anyone who does not meet it or provides false information.
Attendee Account Registration
To browse events and purchase tickets, you must create an account with accurate, complete information. You agree to:
- Provide truthful personal information
- Complete any required identity verification
- Keep your account information up to date
- Maintain the confidentiality of your login credentials
- Not share your account or tickets with others
- Notify us immediately of any unauthorised account access
Organiser Account Registration
To create events and sell tickets through City Culture, you must register as an organiser and additionally:
- Complete KYC and identity verification
- Provide valid bank account or UPI details for payouts
- Agree to organiser-specific policies and payout terms
- Create honest, accurate event listings at all times
One Account Per Person
Each individual may maintain only one active account, whether as an attendee or as an organiser. Creating multiple accounts or using fake identities to circumvent bans or platform policies is strictly prohibited and will result in permanent removal from City Culture.
3. Permitted Use and Restrictions
Permitted Use — Attendees
Attendees are permitted to browse the event discovery pages, purchase tickets for events listed on City Culture, manage their bookings, and use QR tickets for event entry — solely for personal, non-commercial purposes.
Permitted Use — Organisers
Verified organisers are permitted to create event listings, set ticket pricing and tiers, manage attendee check-ins via the QR scanning system, access their sales dashboard, and receive earnings payouts — solely for the events they have legitimately created and listed on City Culture.
Prohibited Uses — You May Not:
- • Create fraudulent, misleading, or fictitious event listings to collect ticket payments
- • Collect ticket payments outside the City Culture platform — all transactions must go through our official checkout
- • Resell or transfer tickets purchased on City Culture for profit on any third-party platform
- • Use attendee data obtained via City Culture for marketing, outreach, or any purpose beyond the specific event
- • Scrape, copy, or reproduce platform content, event listings, or user data for external use
- • Use automated systems (bots, scripts) to purchase tickets or manipulate listings
- • Impersonate other users, organisers, or City Culture staff
- • Use City Culture to promote products, services, or MLM / business opportunities to attendees
- • Distribute spam, unsolicited advertisements, or promotional content through the platform
- • Reverse engineer, decompile, or attempt to extract source code from City Culture
Intellectual Property
All content on City Culture — including the platform design, text, graphics, logos, event listing templates, and software — is the property of Salty Media Production (opc) Pvt Ltd and is protected under applicable Indian intellectual property laws. You may not reproduce, distribute, or create derivative works without our explicit written permission.
4. Platform Standards and User Conduct
City Culture is built on trust — between attendees and organisers. All users must uphold these standards in every interaction on and through our platform.
You Agree To:
- • Treat all attendees and organisers with respect and dignity
- • Attend events you have purchased tickets for — or cancel within the allowed window
- • Follow all event-specific rules set by the organiser
- • Respect personal boundaries and obtain consent before interacting
- • Report safety concerns to the on-ground organiser immediately
- • As an organiser: deliver the event as described in the listing
- • As an organiser: provide accurate, honest event information at all times
You Agree NOT To:
- • Harass, threaten, intimidate, or abuse any attendee or organiser
- • Engage in any form of discrimination
- • Make unwelcome sexual advances or comments
- • Attend events under the influence of alcohol or illegal substances
- • Book tickets with no intention of attending (repeated no-shows)
- • As an organiser: list events with false or misleading information
- • As an organiser: collect attendee payments outside the City Culture platform
Zero Tolerance Policy
We maintain absolute zero tolerance for harassment, discrimination, and fraud — whether directed at attendees, organisers, or City Culture itself. Violations will result in immediate account suspension without refund, cancellation of all active tickets, withholding of organiser payouts, and potential legal action where applicable.
5. Ticket Purchases and Event Listings
For Attendees — Purchasing Tickets
Your ticket booking is confirmed only upon successful payment through City Culture's official checkout. By purchasing a ticket, you agree to:
- Pay the full ticket price as stated on the event listing at the time of purchase
- Attend the event on time or cancel within the refund window specified in our Refund Policy
- Present your QR ticket for scanning at the event entry point
- Not share, duplicate, or resell your ticket on any third-party platform
- Accept that tickets are issued on a first-come, first-served basis and event capacity is limited
For Organisers — Listing Events and Selling Tickets
By creating an event listing on City Culture, you agree to:
- Provide accurate event details — name, description, date, time, venue, and ticket pricing
- Deliver the event as described in your listing to the best of your ability
- Use City Culture's QR scanning system for attendee entry verification
- Not collect ticket payments through any channel other than the City Culture platform
- Notify City Culture and registered attendees promptly if an event must be cancelled or rescheduled
- Accept that City Culture's platform fee will be deducted from ticket revenue before your payout is processed
Cancellation and Refund Summary
Standard ticket cancellation terms (full terms in our Refund Policy):
- 48+ hours before event: Full refund or 100% credit
- 24–48 hours before event: 50% refund or 75% credit
- Less than 24 hours before: No refund
- No-shows: No refund + account warning or restriction
- Organiser-cancelled events: 100% refund or 110% credit to attendees
Specific event types (treks, workshops, multi-day events) may have stricter terms — these will be stated clearly on the event listing page before purchase.
Event Modifications
City Culture reserves the right to delist or remove any event listing that violates our platform policies, contains false information, or poses safety concerns — with or without prior notice to the organiser. Organisers who repeatedly cancel events or receive significant negative feedback may have their listing privileges suspended or permanently revoked.
6. Payment Terms, Pricing, and Payouts
Ticket Payment — Attendees
All ticket prices are clearly displayed on the event listing page. Payment must be completed in full through City Culture's official checkout to confirm a booking. We accept UPI, all major Indian debit and credit cards, net banking, and other methods as made available. All payments are processed by Salty Media Production (opc) Pvt Ltd and may appear under that name on your bank statement.
Organiser Payouts
Organiser earnings are paid out via UPI or bank transfer within 3–5 business days of the event concluding successfully. City Culture's platform fee and applicable payment gateway charges are deducted from total ticket revenue before payout. Payouts are held if an event is cancelled by the organiser or if legitimate refund claims are in process.
Pricing Changes
Organisers may update ticket pricing on future events. Pricing changes do not affect tickets already purchased. City Culture's platform fee structure may be updated with reasonable advance notice to organisers.
Payment Disputes
If you have a concern about a charge, contact us at [email protected] within 7 days of the transaction. We will investigate and work to resolve the matter promptly and fairly.
No Off-Platform Financial Transactions
All ticket sales and related payments must occur exclusively through City Culture's official platform. Organisers may not collect event fees directly from attendees. City Culture is not responsible for any financial transactions that occur outside our official checkout — including personal loans, direct UPI transfers, or off-platform deals between users.
7. Safety, Risk, and Liability
Assumption of Risk
You acknowledge that participation in events — particularly physical or outdoor activities such as treks, cycling tours, or camping — involves inherent risks. By purchasing a ticket and attending an event, you voluntarily assume all risks associated with participation, including personal injury, property damage, or other losses.
Organiser Liability
Event organisers on City Culture are independent individuals or entities — they are not employees or agents of City Culture or Salty Media Production (opc) Pvt Ltd. City Culture acts as a ticketing intermediary. While we verify organiser identity and enforce platform policies, we are not responsible for the quality, safety, or delivery of events created by third-party organisers. Disputes arising from an organiser's event delivery are primarily between the attendee and the organiser.
Attendee Personal Responsibility
As an attendee, you are responsible for:
- • Your own safety and wellbeing at events
- • Ensuring physical fitness for activity-based events
- • Disclosing relevant health conditions to the organiser
- • Bringing necessary medications or medical equipment
- • Following all safety instructions from the organiser
- • Your conduct and interactions with other attendees
Limitation of Liability
To the maximum extent permitted by Indian law, City Culture, Salty Media Production (opc) Pvt Ltd, its founders, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, ticket purchases, event attendance, or interactions with other users. This includes injuries, accidents, property damage, financial loss, or emotional distress resulting from events or interactions with organisers or other attendees.
Insurance
City Culture does not provide insurance coverage for attendees or organisers. Attendees are strongly encouraged to maintain personal health and accident insurance. For adventure or overnight events, organisers may require proof of travel insurance as a condition of entry.
Interactions Outside the Platform
City Culture is not responsible for any interactions, relationships, or incidents that occur between users outside of organised events or outside the City Culture platform. All such interactions are at the sole risk and discretion of the individuals involved.
8. User Content and Communications
User-Generated Content
You may submit reviews, feedback, event descriptions, or other content through our platform. By doing so, you grant City Culture a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, and display such content for operational and promotional purposes.
You confirm that any content you submit is original, does not infringe on third-party rights, and complies with these terms. City Culture reserves the right to remove any content that violates our platform standards.
Organiser Event Listing Content
Event descriptions, images, pricing, and other listing content submitted by organisers must be accurate and non-misleading. City Culture reserves the right to edit, remove, or delist any event listing that contains false information, violates platform standards, or compromises user trust.
Communication Standards
All communications through City Culture must be:
- • Respectful and appropriate in tone
- • Free from harassment, threats, or hate speech
- • Non-commercial (no spam or unsolicited promotion)
- • Truthful and not deliberately misleading
Photography and Media at Events
Events may be photographed or recorded by the organiser or City Culture for promotional use. By purchasing a ticket and attending, you consent to being photographed and to City Culture using such media on our website, social media, and marketing materials. If you do not wish to be photographed, please inform the organiser at the start of the event.
9. Account Suspension and Termination
Grounds for Suspension or Termination
We reserve the right to suspend or permanently terminate any account — attendee or organiser — immediately and without prior notice, if you:
- Violate these Terms of Service or any associated platform policies
- Engage in harassment, discrimination, or abuse toward any user
- Provide false information or misrepresent your identity during registration or in event listings
- Collect payments outside the City Culture platform as an organiser
- Create fraudulent, misleading, or fictitious event listings
- Repeatedly fail to attend events without cancellation (no-shows)
- Misuse attendee data obtained through City Culture
- Engage in illegal activities in connection with your use of the platform
- Compromise the safety, trust, or experience of other platform users
Effects of Termination
Upon termination, your access to the platform is immediately revoked. Active ticket bookings will be cancelled. Organisers will forfeit any pending payouts if termination is due to policy violations. You may not create a new account after a permanent ban.
Voluntary Account Closure
You may close your account at any time by contacting us at [email protected]. Account closure is subject to settlement of any pending events, ticket refunds, or organiser payout transactions.
10. Indemnification
You agree to indemnify, defend, and hold harmless City Culture, Salty Media Production (opc) Pvt Ltd, its founders, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
- • Your violation of these Terms of Service or any platform policy
- • Your violation of any applicable Indian law or third-party rights
- • Your event listing content (for organisers) or any misrepresentation therein
- • Your use of the platform, ticket purchases, or event attendance
- • Your conduct or interactions with other users on or through the platform
- • Your collection, use, or misuse of attendee data (for organisers)
11. Dispute Resolution and Governing Law
Informal Resolution First
For any dispute — whether between an attendee and City Culture, or between an attendee and an organiser — please contact us first at [email protected]. We are committed to resolving concerns fairly and promptly before escalation.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India. Relevant laws include the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable Indian contract law.
Jurisdiction
Any legal action or proceeding arising from these terms shall be brought exclusively in the courts of Pune, Maharashtra, India. By using City Culture, you consent to the personal jurisdiction of these courts.
Arbitration
For disputes that cannot be resolved informally, both parties agree to binding arbitration in Pune, Maharashtra, in accordance with the Arbitration and Conciliation Act, 1996 (as amended).
12. General Provisions
Entire Agreement: These Terms of Service, together with our Privacy Policy, Refund Policy, Safety Guidelines, and Disclaimer, constitute the entire agreement between you and City Culture regarding use of our platform and services.
Severability: If any provision of these terms is found to be unenforceable or invalid under Indian law, that provision shall be limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these terms on any occasion shall not constitute a permanent waiver of that right or provision.
Assignment: You may not assign or transfer your account or rights under these terms without our prior written consent. City Culture may assign its rights and obligations without restriction.
Force Majeure: City Culture shall not be liable for any failure to perform obligations due to circumstances beyond our reasonable control — including natural disasters, pandemics, internet outages, government restrictions, or actions by payment gateway providers.
Relationship of Parties: Event organisers on City Culture are independent third parties, not employees, agents, or partners of Salty Media Production (opc) Pvt Ltd. City Culture operates as a ticketing intermediary and marketplace platform.
13. Contact Us
If you have questions about these Terms of Service — as an attendee or as an organiser — please reach out to us:
Company: Salty Media Production (opc) Pvt Ltd
Brand: City Culture
Email: [email protected]
Website: Through the official contact form on cityculture.in
Response Time: We aim to respond within 48–72 business hours
Acknowledgment and Acceptance
By purchasing tickets or listing events on City Culture, you confirm that you have read, understood, and agree to be bound by these Terms of Service — along with our Privacy Policy, Refund Policy, Safety Guidelines, and Disclaimer.
These terms exist to protect both sides of our platform — the attendees who trust City Culture to connect them with quality events, and the organisers who depend on City Culture to sell their tickets fairly and securely. Together, we are building India's most trusted city-level event ticketing platform.