Privacy Policy
How City Culture collects, uses, and protects your personal information — whether you are an event organiser or an attendee.
Last updated: 13 November 2026
City Culture is a brand owned and operated by Salty Media Production (opc) Pvt Ltd. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our event ticketing platform — whether you are browsing events as an attendee, purchasing tickets, or creating and selling event tickets as an organiser.
Our Commitment to Your Privacy
We believe in full transparency about how your data is used. Salty Media Production (opc) Pvt Ltd collects only the information necessary to operate City Culture as a safe, reliable event ticketing and discovery platform. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
This policy applies to all users of City Culture — attendees who browse and book event tickets, and organisers who create events and sell tickets through our platform. By using City Culture, you agree to the collection and use of information as described in this policy.
1. Information We Collect
From Attendees — When You Register or Book a Ticket
When you create an account or purchase a ticket on City Culture, we collect:
- Basic Details: Full name, email address, phone number, city of residence
- Profile Information: Age, gender, interests, brief bio (optional)
- Ticket & Booking Data: Events booked, ticket types selected, booking history
- Profile Photo: Optional, to help event organisers identify participants
From Organisers — When You Create Events and Sell Tickets
When you register as an event organiser on City Culture, we additionally collect:
- KYC & Verification Data: Government-issued ID details for organiser verification (stored securely, not shared publicly)
- Bank & Payment Details: Bank account or UPI information for disbursing ticket sale earnings to you
- Event Information: Events created, ticket tiers, pricing, venue details, attendee data for your events
- Business Details: Organisation name, GST number (if applicable), social media handles
Payment Information
- Transaction details and payment history for ticket purchases
- Payment method information (UPI ID, card type) — processed through secure third-party payment gateways
- We do not store complete debit/credit card numbers on our servers
- Payout records for organiser earnings from ticket sales
Communication Data
- Messages sent to our support team or event organisers
- Email and WhatsApp correspondence related to ticket bookings and events
- Responses to surveys or post-event feedback forms
Technical and Usage Information
- IP address, browser type, and device information
- Pages visited on our website, events browsed, and time spent
- Referring website or source that directed you to us
- Technical logs for maintaining platform security and preventing abuse
Location Information
- City and general location so we can show you relevant events in your area
- We do not track your real-time GPS location
2. How We Use Your Information
To Operate the Ticketing Platform
- • Process ticket purchases and issue QR-coded digital tickets
- • Send booking confirmations, reminders, and event updates
- • Enable organisers to manage attendee lists and scan tickets at entry
- • Disburse ticket sale earnings to verified organisers
Safety & Organiser Verification
- • Verify organiser identity via KYC before events go live
- • Prevent ticket fraud, duplicate bookings, and platform abuse
- • Enforce our community guidelines and organiser policies
- • Protect attendees from fraudulent or unverified events
Communication
- • Send notifications about upcoming events in your city
- • Respond to attendee and organiser support requests
- • Share important policy or platform updates
- • Request post-event feedback to improve quality
Platform Promotion
- • Send newsletters about featured events (opt-out available)
- • Promote verified organiser events on our discovery pages
- • Display event photos and highlights (with consent)
Analytics & Improvement
- • Analyse platform usage to improve features
- • Understand which event categories are popular city-wise
- • Identify and fix technical issues on the platform
Legal & Financial Compliance
- • Comply with Indian tax and GST regulations
- • Maintain financial records of ticket transactions
- • Protect platform rights and respond to legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes — ever.
Between Attendees and Organisers
When you book a ticket, your name and contact details are shared with the event organiser for the purpose of attendee check-in, communication about the event, and entry verification using our QR scanning system. Organisers are bound by our platform policies and cannot use your data for any other purpose.
With Payment and Payout Service Providers
We share necessary information with trusted payment gateways (such as Razorpay, Cashfree, or similar Indian payment processors) to process ticket purchases and disburse organiser earnings via UPI or bank transfer. These providers are governed by their own privacy policies and comply with Indian payment regulations.
With Infrastructure and Platform Service Providers
We work with cloud hosting, SMS, email, and analytics service providers to operate the platform. These providers are bound by confidentiality agreements and can only use your data to provide services to City Culture — not for any independent purpose.
For Legal Reasons
We may disclose your information if required by law, court order, or a government authority in India, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of other users.
In Case of Business Transfer
If City Culture is acquired, merged, or transfers assets, your data may be transferred to the new entity. We will notify you and give you options regarding your personal information in such an event.
With Your Explicit Consent
We may share your information with third parties only when you have explicitly authorised us to do so.
4. Data Storage and Security
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal information on our ticketing platform:
- Encryption of sensitive data — including payment details and KYC documents — in transit and at rest
- Secure servers with restricted, role-based access controls
- Encrypted QR tickets to prevent ticket duplication or fraud
- Regular security audits and vulnerability updates
- Limited access to personal information on a strict need-to-know basis
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by Indian law. Ticket transaction records and organiser payout data are typically retained for up to 7 years for financial compliance purposes. You may request deletion of your account and profile data at any time, subject to applicable legal retention requirements.
Data Storage Location
Your data is stored on secure servers located in India. Where we use international service providers, we ensure appropriate data transfer safeguards are in place and that Indian data protection laws are respected.
Important: While we implement strong security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you use our platform at your own discretion.
5. Ticket Data and Organiser Responsibilities
When attendees book tickets for your event, you as the organiser will have access to attendee names and contact information through your City Culture dashboard. This data is provided solely for the purpose of managing check-in, communicating essential event updates, and delivering the experience promised in your event listing.
Organisers must not use attendee data obtained through City Culture for any external marketing, third-party sharing, or purposes beyond the specific event. Misuse of attendee data is a violation of our organiser agreement and may result in immediate account suspension.
City Culture is not responsible for how individual organisers manage attendee interactions outside of our official platform. Attendees are encouraged to report any misuse of their data to us directly.
6. Your Rights and Choices
Access & Update
View and update your profile or organiser information at any time via your account settings.
Delete Account
Request full account deletion at any time. Some transaction records may be retained for legal compliance.
Opt Out of Marketing
Unsubscribe from promotional emails and notifications at any time. Transactional ticket communications will continue.
Data Portability
Request a copy of your personal data, including your ticket booking history, in a machine-readable format.
Object or Withdraw Consent
Object to specific data processing activities or withdraw previously given consent where applicable.
To exercise any of these rights, contact us at [email protected] or through our official support form. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing and booking experience on City Culture. Cookies help us remember your city preference, maintain your login session, and show you events relevant to your interests.
Types of Cookies We Use
- Essential Cookies: Required for login sessions, ticket checkout flow, and platform security
- Functional Cookies: Remember your city, language, and event category preferences
- Analytics Cookies: Help us understand how visitors discover and browse events (via Google Analytics or similar)
- Marketing Cookies: Used to show relevant event promotions to you on other platforms (where applicable)
Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling essential cookies may affect your ability to browse events or complete ticket purchases on City Culture.
8. Third-Party Services and Links
Our platform integrates with third-party services including Indian payment gateways, map services, WhatsApp for ticket delivery, and social media platforms for event promotion. We are not responsible for the privacy practices of these external services.
We encourage you to review the privacy policies of any third-party services you access through or in connection with City Culture. This Privacy Policy applies only to information collected directly by City Culture and Salty Media Production (opc) Pvt Ltd.
9. Children's Privacy
City Culture is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age. Minors may attend family-friendly events only when accompanied by a verified adult attendee. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. Please contact us if you believe a minor's data has been collected.
10. Photography and Media at Events
Events listed on City Culture may be photographed or recorded by the event organiser for promotional purposes — both for the organiser's own channels and for City Culture's platform marketing. By booking a ticket and attending an event, you consent to being photographed and to the reasonable use of such images on City Culture's website, social media, and promotional materials.
If you do not wish to be photographed, please inform the event organiser at the start of the event. We and our organisers will make reasonable efforts to accommodate such requests.
You can request removal of specific photos featuring you by contacting us at [email protected]. We will remove them from our official platforms. Please note we cannot control images shared independently by other attendees on their personal social media.
11. International Users
City Culture is a platform built for and operating primarily within India. If you are accessing our services from outside India, please be aware that your information will be transferred to, stored, and processed in India in accordance with Indian law. By using City Culture, you consent to the transfer and processing of your information under Indian jurisdiction.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our platform features, legal requirements, or data practices. We will notify you of material changes by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending an email notification to registered members for significant changes
- Displaying a prominent notice on our platform homepage
Your continued use of City Culture after any such update indicates your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
13. Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you promptly and in accordance with applicable Indian data protection laws. Our notification will cover the nature of the breach, the categories of data affected, and the steps we are taking to remediate the situation and prevent future occurrences.
14. Contact Us About Privacy
If you have questions, concerns, or requests about this Privacy Policy or how City Culture handles your personal information — whether as an organiser or as an attendee — please reach out to us:
Company: Salty Media Production (opc) Pvt Ltd
Brand: City Culture
Email: [email protected]
Support: Through the contact form on our official website
Response Time: We aim to respond within 48–72 business hours
We take all privacy concerns seriously and are committed to resolving them promptly and transparently.
Your Privacy Is Our Responsibility
At City Culture, trust is the foundation of everything we do — for attendees who book tickets and for organisers who build their events on our platform. We are committed to protecting your personal information, being transparent about how it is used, and giving you control over your own data. This policy reflects our dedication to running a safe, fair, and responsible event ticketing platform for India.