Frequently Asked Questions

City Culture is a brand of Salty Media Product (opc) Pvt Ltd — India's homegrown event ticketing and discovery platform built for both attendees and event organisers. Attendees can browse events happening across Indian cities, purchase tickets securely online, and get a QR ticket instantly. Event organisers can list their events, set ticket pricing, sell tickets through our platform, and receive payouts after the event. We connect the right people with the right events — across comedy nights, treks, workshops, music gigs, food experiences, and more.

Browsing events on City Culture is free for everyone. Purchasing a ticket requires paying the ticket price set by the event organiser. City Culture charges a small platform fee on top of the ticket price to maintain the platform, process payments securely, and support organisers. For organisers, listing an event is free — City Culture deducts a platform fee from ticket revenue at the time of payout, so there are no upfront costs to get started.

Yes. To purchase tickets and manage your bookings, you need to create a free attendee account with your name, email, and phone number. For event organisers, you will need to complete an organiser registration — including KYC identity verification and bank or UPI details for payouts — before you can list events and sell tickets on City Culture.

City Culture currently operates in Pune and is actively expanding to Mumbai, Bangalore, Delhi, Hyderabad, and other major Indian cities. Check our Events page to see what is live in your city. If you are an organiser and want to bring events to a city we haven't launched in yet, reach out to us — we'd love to hear from you.

City Culture serves two groups. Attendees — people who want to discover and attend quality local events across comedy, music, trekking, workshops, food, wellness, and culture. And organisers — independent event creators, experience curators, workshop hosts, and community builders who want a simple, trustworthy platform to sell tickets and grow their audience across Indian cities.

Visit our Events page, browse upcoming events in your city, click on an event that interests you, and select your ticket type. You will be taken to our secure checkout to complete payment via UPI, card, or net banking. Once payment is confirmed, your QR ticket is generated instantly and sent to your registered email. Present this QR code at the event entry point for scanning.

City Culture hosts a wide range of event categories: comedy nights and open mics, guided treks and outdoor adventures, skill workshops and learning sessions, live music and cultural performances, food walks and culinary experiences, wellness sessions and fitness events, heritage and city walks, and community meetups. New events are added regularly by organisers across Indian cities.

Yes. Once your payment is successfully processed through City Culture's official checkout, your ticket booking is confirmed immediately. You will receive a QR ticket via email. This QR code is unique to your booking and is used for entry verification at the event. Keep it handy on your phone or print it.

Yes, but each attendee must have their own ticket registered in their name. If you are buying tickets for a group, each person should ideally have their own account and ticket. Alternatively, contact us and we can help coordinate group bookings. Tickets cannot be shared — each QR code can only be scanned once at entry.

Bring your QR ticket (on your phone or printed), a valid photo ID, and anything specified in the event listing — such as comfortable shoes for treks, or materials for a workshop. For adventure or outdoor events, the organiser will share a packing list after your ticket is confirmed. Avoid bringing unnecessary valuables.

It depends on the event. Casual social or cultural events have no physical requirements. For physical activities like treks or cycling rides, the organiser will specify the difficulty level and any fitness requirements in the event listing — always read it before purchasing. If you have a health condition, disclose it to the organiser before attending.

Register as an organiser on City Culture, complete your KYC verification, and add your bank account or UPI details for payouts. Once verified, you can create an event listing — add your event name, description, date, time, venue, photos, ticket tiers, and pricing. Once submitted and approved, your event goes live on the platform for attendees to discover and buy tickets.

Listing an event on City Culture is free. There are no upfront fees. City Culture earns through a platform fee that is deducted from your ticket revenue at the time of payout — after the event. This means you only pay when you earn, making it risk-free to get started.

Organiser payouts are processed via UPI or bank transfer within 3–5 business days after your event concludes successfully. The payout amount is total ticket revenue minus City Culture's platform fee and applicable payment gateway charges. You can track expected earnings in your organiser dashboard. Payouts are withheld if an event is cancelled by the organiser or if valid attendee refunds are pending.

Yes. You have full control over your ticket pricing. You can create multiple ticket tiers — for example, Early Bird, Standard, and VIP — each with its own price and quantity. Ticket prices should be accurate and reflect what attendees will actually receive. City Culture reserves the right to delist events with misleading or fraudulent pricing.

City Culture provides a QR-based check-in system. Each attendee receives a unique QR ticket. At the event, you or your team scan attendees' QR codes using the City Culture organiser app or check-in tool. Duplicate or invalid QR codes are automatically flagged and rejected — protecting your event from ticket fraud.

Yes, but it comes with responsibility. If you cancel your event, all registered attendees are entitled to a 100% refund or 110% platform credit. Organisers who cancel will not receive any payout for that event. Repeatedly cancelling events may result in reduced listing privileges or account suspension. If you need to reschedule, notify City Culture and your attendees as early as possible.

No. All ticket sales must go through City Culture's official checkout. Collecting payments via direct UPI, cash, or any off-platform method is a violation of our Terms of Service and may result in immediate account suspension and permanent removal from the platform. This policy protects both you and your attendees.

City Culture provides organisers with a self-serve listing dashboard, QR check-in tools, a sales analytics overview, and access to our growing city-wise attendee base. Our support team is available at [email protected] for listing help, payout queries, and policy guidance. We are committed to helping indie organisers grow.

Yes. We verify all organiser identities through KYC before any event goes live. All ticket payments go through our secure official checkout — we strongly advise attendees to never pay directly to an organiser outside City Culture. Events are in public or accessible venues. If you feel unsafe at an event or suspect something is wrong, contact the organiser immediately — or reach out to us after the event at [email protected].

All organisers on City Culture go through a KYC verification process — including identity verification and banking details confirmation — before they can list events or receive payouts. A verified organiser badge on City Culture confirms identity only. We encourage attendees to read event listings and reviews carefully before purchasing tickets.

If you believe an event was significantly misrepresented in its listing — for example the venue, activity, or included services were materially different from what was advertised — contact us at [email protected] within 48 hours of the event. We will investigate and take appropriate action, which may include a partial or full refund and removal of the organiser's listing privileges.

Inform the event organiser immediately — they are responsible for on-ground conduct at their event. You may leave the event if you feel unsafe. After the event, report the incident to us at [email protected]. City Culture maintains zero tolerance for harassment, abuse, or discrimination. Users found violating our community standards are permanently removed from the platform.

Zero tolerance. Any form of harassment — sexual, verbal, physical, or discriminatory — results in immediate account suspension and a permanent platform ban. This applies to both attendees and organisers. We take all reports seriously and investigate every complaint. Your safety is non-negotiable.

If you see an event listing that appears fraudulent, misleading, or suspicious — especially one asking for payment outside City Culture — report it to us immediately at [email protected] before purchasing. We will investigate and remove fraudulent listings promptly. Always pay only through City Culture's official checkout to protect yourself.

City Culture accepts all major Indian payment methods — UPI (GPay, PhonePe, Paytm, and all UPI apps), credit and debit cards, net banking, and digital wallets — through our secure payment gateway partners including Razorpay and Cashfree. All transactions are encrypted and processed safely.

Yes, depending on how early you cancel. If you cancel 48 or more hours before the event, you receive a 100% refund or full credit. If you cancel between 24 and 48 hours before, you receive a 50% refund or 75% credit. Cancellations made less than 24 hours before the event are not eligible for a refund. No-shows receive no refund. Certain event types — treks, workshops, overnight events — may have stricter terms, which are stated on the event listing page before purchase.

If an organiser cancels their event, all registered attendees will receive either a 100% refund to their original payment method within 5–7 business days, or a 110% credit for future City Culture bookings (10% bonus for the inconvenience). The cancelling organiser does not receive any payout for that event.

Yes. If you cannot attend, you can transfer your ticket to another person at no charge. Contact us at [email protected] at least 24 hours before the event with the new attendee's name, email, and phone number. The new attendee must agree to City Culture's Terms of Service before the transfer is confirmed.

Refunds to your original payment method typically take 5–7 business days, depending on your bank or card provider. UPI refunds may be faster. Platform credits are applied to your account instantly and can be used for any future ticket purchase on City Culture.

Individual event organisers may offer early bird pricing, promotional rates, or discount codes for their events. City Culture may also run platform-wide offers occasionally. Follow us on Instagram and subscribe to our newsletter to stay updated. All pricing is always displayed transparently on the event listing page before checkout.

Your QR ticket is sent to your registered email address immediately after a successful payment. You can also access all your tickets by logging into your City Culture account and visiting your Bookings section. Have the QR code ready on your phone screen or printed when you arrive at the event.

This can happen if the screen brightness is low or the QR code is partially obscured. Increase your screen brightness and make sure the full QR code is visible. If the issue persists, show the organiser your booking confirmation email — they can verify your ticket manually. Contact us at [email protected] if you face persistent issues.

No. Each QR ticket is unique to one attendee and can only be scanned once. Attempting to use a duplicated or shared QR code at entry will be rejected by our system. Sharing or duplicating tickets is a violation of City Culture's Terms of Service.

Log into your City Culture account and find your ticket under Bookings. If you cannot access your account, contact us at [email protected] with your registered phone number or email and the event name — we will help retrieve your booking details.

Log into your City Culture account, go to your Profile or Settings, and update the relevant fields. If you need to update KYC or payout details as an organiser, contact us at [email protected] — some changes require re-verification for security reasons.

Go to the login page and click 'Forgot Password'. Enter your registered email address and we will send you a password reset link. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder.

Yes. Contact us at [email protected] requesting account deletion. We will process your request within 7 business days. Please note that some information — such as transaction records and organiser payout history — may be retained for legal and accounting purposes as required under Indian law.

Accounts are suspended or permanently banned for violating our Terms of Service or platform policies — including harassment, discrimination, creating fraudulent event listings, collecting payments outside City Culture, misusing attendee data, or repeated no-shows. If you believe a suspension was made in error, contact us at [email protected] with your account details and we will review it.

Click the 'Unsubscribe' link at the bottom of any City Culture marketing email. You will continue to receive essential transactional emails — ticket confirmations, QR codes, refund notices, and event updates — as these are necessary for your bookings.

For attendees, we collect your name, email, phone number, payment details, and event booking history. For organisers, we additionally collect KYC documents, bank or UPI details for payouts, and event listing data. We do not collect more than what is necessary to run the platform safely and process payments. Read our full Privacy Policy for detailed information.

Never. City Culture does not sell, rent, or trade your personal data to any third party for advertising or marketing purposes. Your data is used solely to operate the platform — processing your ticket purchases, enabling organiser payouts, and improving the City Culture experience.

Organisers can see the name, email, and phone number of attendees who have purchased tickets for their specific event — this is required for event check-in and attendee communication. Organisers are strictly prohibited from using your data for any purpose beyond the event you registered for. Any misuse of attendee data is a violation of our Terms of Service and will result in immediate account suspension.

Yes. All payments on City Culture are processed by our payment gateway partners — Razorpay and Cashfree — which use industry-standard encryption and PCI-DSS compliant infrastructure. City Culture does not store your full card details on our servers. Your financial data is handled securely at all times.

Check your spam or junk folder first — confirmation emails occasionally get filtered. If you still don't see it after 15 minutes, log into your City Culture account and check your Bookings section. If your booking appears there, your ticket is confirmed. If you still can't find it, contact us at [email protected] with your registered email and the event name.

Payment confirmations can occasionally take a few minutes to process. Wait 10–15 minutes and refresh your Bookings page. If your booking still shows as pending after 30 minutes, contact us at [email protected] with your UPI transaction ID or payment reference number and we will resolve it promptly.

City Culture may not have launched in your city yet, or there may be no events listed for your city at this time. Check our Events page regularly — organisers add new events frequently. You can also subscribe to city-based event alerts. If you are an organiser who wants to start listing events in your city, reach out to us at [email protected].

Your ticket confirmation email will include the venue address and the organiser's contact details. Reach out to the organiser directly — they can share precise directions or a Google Maps pin. If you are unable to contact the organiser, contact us and we will help.

City Culture is built specifically for India — by Indians, for Indian cities. We focus on independent and grassroots organisers who are building genuine community events, not just large-scale commercial shows. We prioritise organiser transparency, secure payments through Indian gateways, city-first event discovery, and a platform experience designed for the Indian attendee. We are not a global platform retrofitted for India — we are Indian-first from the ground up.

Yes. You must be at least 18 years old to create a City Culture account, purchase tickets, and attend events. Organisers may also set higher minimum age requirements for specific events — for example, events involving alcohol. Age requirements are always stated on the event listing page.

City Culture's platform is currently in English. Event listings may be in English, Hindi, or regional Indian languages depending on the organiser. Events themselves are conducted in the language specified by the organiser — most urban events are in English or Hindi, with some in regional languages in specific cities.

Absolutely — most people do. Each ticket is individual, so whether you are coming solo or with a group, you just need your own ticket. Attending alone is perfectly normal on City Culture and is often how people discover the best events without having to coordinate with a group.

If an event was significantly different from what was described in the listing — venue, activities, duration, or included services — contact us at [email protected] within 48 hours of the event. We take listing accuracy seriously and will investigate. Where a clear misrepresentation occurred, we will work to make it right — including refund consideration and action against the organiser.

You can reach us at [email protected] or via WhatsApp on 7411820025. We also have a contact form on cityculture.in. We aim to respond to all queries within 48–72 business hours. For urgent event-day issues, WhatsApp is the fastest way to reach us.