Safety Guidelines
For attendees buying tickets and for organisers hosting events on City Culture — safety is non-negotiable on our platform.
Safety is the Foundation of Every Event on City Culture
City Culture is a brand of Salty Media Production (opc) Pvt Ltd. As India's event ticketing platform, we connect attendees with event organisers across Indian cities. This creates a shared responsibility — organisers must deliver safe, honest events, and attendees must behave with respect and integrity. These guidelines apply to everyone on our platform.
Before Attending a Ticketed Event
Steps every attendee should take before showing up to an event booked through City Culture.
Register with Accurate Information
- Use your real name and genuine contact details when booking tickets
- Complete any attendee verification required for the event
- Fake identities or false information compromise everyone's safety and will result in account suspension
Tell Someone Before You Go
- Inform a trusted friend or family member of the event name, location, and expected return time
- Keep your phone charged throughout the event
- Share the event organiser's contact number with your emergency contact if attending alone
Verify the Event Before Attending
- Read the full event description, requirements, and organiser details on the City Culture listing
- Confirm the venue is a public, accessible location
- If anything looks suspicious about an event listing, report it to us before attending
- Only book tickets through cityculture.in — do not pay outside the platform
Physical Preparedness
- Ensure you are physically fit for activity-based events such as treks or cycling tours
- Disclose relevant health conditions to the organiser ahead of time
- Bring necessary medications or medical equipment
- Do not attend if you are feeling unwell — contact us for a reschedule or refund
Ticket Safety and Entry Verification
Protecting the integrity of every event through secure ticketing.
For Attendees
- Your QR ticket is unique and encrypted — do not share it with others
- Each QR code is valid for one-time scan only — duplicate tickets are automatically rejected
- Always book tickets only through the official City Culture platform or app
- If you receive a ticket through a third-party seller, it may be invalid — City Culture is not responsible for such purchases
- Carry a valid ID to events where the organiser requires identity verification at entry
Spot Suspicious Listings
- Legitimate events on City Culture are created by verified organisers — look for the verified badge
- Be cautious of events with no organiser details, vague descriptions, or unusually low prices
- Never pay for tickets via UPI directly to a person — all payments go through City Culture's secure checkout
- Report any suspicious listings to [email protected] before purchasing
During Events — Personal Safety
Guidelines for staying safe at any City Culture ticketed event.
Stay in Designated Spaces
- All events on City Culture are held at public, vetted venues
- Do not leave the event venue with someone you just met at the event
- If you need to step out, inform the event organiser
- Stay with the group during outdoor or adventure activities
Trust Your Instincts
- If something or someone makes you uncomfortable, trust that feeling
- You have the right to decline any conversation or interaction
- Inform the event organiser immediately if you feel unsafe
- Leave the event if you need to — your safety always comes first
Protect Your Information
- You are not obligated to share personal details beyond your first name
- Do not share your home address, workplace, or daily routine
- Be cautious before sharing social media handles with strangers
- Never feel pressured to exchange contact details
Manage Your Belongings
- Keep valuables secure and do not bring unnecessary items
- Never leave bags, phones, or wallets unattended
- Be mindful of pickpockets in crowded event venues
- Keep your phone accessible for emergencies at all times
Alcohol and Substances
- Do not arrive at events intoxicated
- If an event includes alcohol, consume responsibly and know your limits
- Watch your drink at all times — do not accept drinks from strangers
- Illegal substances are strictly prohibited at all City Culture events
- Arrange safe transportation if you plan to drink
Specific Safety Guidelines for Women Attendees
City Culture is committed to creating event spaces where women feel safe, respected, and genuinely welcome. We have absolute zero tolerance for harassment — at events or directed at attendees from our platform.
Your Rights at Every Event
- You have the right to participate freely without fear of harassment
- You have the right to decline any interaction or conversation
- You have the right to be treated with dignity and respect by other attendees and organisers
- You have the right to report anyone making you uncomfortable — without any consequences to yourself
Additional Precautions We Recommend
- For your first event on City Culture, choose a daytime event where possible
- Share your live location with a trusted person during the event
- Arrange your own transportation — do not rely on strangers for rides
- If meeting someone from an event one-on-one later, choose a busy public place
- City Culture organisers are briefed to keep a close eye on participant interactions — do not hesitate to approach them
Immediate Action Steps for Harassment
If anyone makes unwanted advances, inappropriate comments, or touches you without consent at a City Culture event:
- Clearly tell them to stop — you are not obligated to be polite
- Immediately alert the event organiser on-ground
- Move away from the person and stay near the organiser or a group
- Leave the event if you feel unsafe — contact us for a full refund
- Report the incident after the event with as much detail as possible
Strictly Prohibited Behaviour on City Culture
The following will result in immediate removal from the event, cancellation of all active ticket bookings, and a permanent ban from the platform:
Harassment and Misconduct
- Sexual harassment of any kind toward any attendee or organiser
- Unwanted physical contact or touching
- Inappropriate sexual comments, advances, or innuendo
- Following, stalking, or repeatedly approaching someone who has declined interaction
- Taking photos or videos of others without their explicit consent
- Sending unsolicited explicit messages or images after an event
Discrimination
- Discrimination based on caste, religion, gender, or skin colour
- Discrimination based on economic background, education, or profession
- Derogatory comments about someone's identity or background
- Exclusionary or elitist behaviour toward other attendees
Threatening or Violent Behaviour
- Physical violence or threats of violence
- Verbal abuse, bullying, or deliberate intimidation
- Aggressive body language or posturing intended to threaten
- Hate speech or inciting others against an individual or group
Misuse of the Platform
- Organising fraudulent events or misrepresenting what an event offers
- Selling tickets outside the City Culture platform and collecting payments directly
- Using attendee data collected via City Culture for marketing or unauthorised purposes
- Recruiting attendees for MLM schemes, business opportunities, or religious conversion
- Collecting attendee contact information without consent for outside use
Illegal Activities
- Drug use or distribution at or around events
- Theft or damage to venue property
- Any activity that violates Indian law
After Events — Safe Interactions Outside the Platform
City Culture connects people at events. What happens after is your personal responsibility — but here's how to stay safe.
Meeting People You Connected With at Events
You may choose to stay in touch with or meet people you connected with at a City Culture event outside of organised activities. This is your personal choice and responsibility. We recommend the following:
- Meet in busy, public places during daylight hours for initial meetups
- Tell someone where you are going and when you expect to return
- Arrange your own transportation — do not accept rides from people you have just met
- Consider meeting in groups rather than one-on-one initially
- Trust your instincts — if something feels wrong, leave without hesitation
- You are under no obligation to meet anyone outside of events
Digital Communication Safety
- You are not obligated to stay in touch with anyone you met at an event
- Block anyone who makes you uncomfortable online — no explanation required
- Do not share intimate photos or highly sensitive personal information
- Be wary of people who immediately push to move communication to private channels
- Report persistent or threatening behaviour to us at [email protected]
Financial Safety
- Never lend money to people you have just met at events
- Be highly sceptical of urgent financial requests or investment opportunities from fellow attendees
- Do not share bank details, UPI credentials, card numbers, or OTPs
- Any money-related misconduct should be reported to us and local authorities
Important Disclaimer
City Culture is an event ticketing platform. We facilitate safe, organised event experiences. What attendees choose to do outside our official events — including personal meetups, relationships, or business dealings — is entirely their own responsibility. City Culture cannot verify, monitor, or be held liable for interactions that occur outside of our organised events and official platform.
Emergency Situations at Events
If You Experience or Witness an Emergency
Important Emergency Numbers (India)
Emergencies Involving Other Attendees After Events
If an incident involving another City Culture attendee occurs outside of our organised events, contact local authorities first. You may also report the matter to us — we will take appropriate action on the person's platform access, including permanent removal. However, City Culture cannot intervene in or be held responsible for matters that occur outside our events.
Reporting Violations and Safety Concerns
What to Report
- Harassment or inappropriate behaviour during or after events
- Violations of these safety guidelines
- Fraudulent or misleading event listings by organisers
- Attendees using fake identities or booking tickets under false names
- Suspicious behaviour that may endanger others
- Organisers misusing attendee data collected via City Culture
How to Report
- During Events: Inform the on-ground event organiser immediately
- After Events: Email [email protected] with full details
- Website: Use the "Report a Concern" form on cityculture.in
- WhatsApp: Message our safety team at 7411820025
What to Include in Your Report
- Event name, date, and city
- Name or description of the person(s) involved
- Detailed account of what happened and when
- Names of any witnesses present
- Screenshots, photos, or other evidence if safely available
What Happens After You Report
- We acknowledge all reports within 24 hours
- We investigate thoroughly and confidentially
- Action is taken as appropriate — warning, suspension, or permanent ban
- For serious misconduct, we may escalate to relevant authorities
- Your identity is protected unless you choose to disclose it
All reports are confidential and taken seriously. We will never penalise anyone for raising a genuine safety concern. When in doubt, always report it.
Event Organiser Responsibilities on City Culture
All organisers who list events and sell tickets through City Culture are required to meet these standards. Failure to comply may result in delisting of events, withholding of payouts, and permanent account suspension.
- Create accurate, honest event listings — no misleading descriptions, prices, or venue details
- Verify attendee entry using City Culture's QR scanning system
- Brief all attendees on basic safety expectations at the start of the event
- Actively monitor interactions throughout the event
- Intervene immediately and decisively when inappropriate behaviour is observed
- Remain accessible to attendees throughout the event for safety concerns
- Maintain a list of attendee emergency contacts for outdoor or adventure events
- Know the location of the nearest hospital and police station from the venue
- Have basic first-aid supplies available for events with physical activity
- Use attendee data collected via City Culture only for managing the specific event
Organisers have full authority to remove any attendee from their event for violating safety guidelines or creating an unsafe environment — without issuing a refund. City Culture backs this authority and will enforce platform-level consequences for the removed attendee.
Safety is a Shared Responsibility on Our Platform
City Culture provides the platform, the verified organisers, and the structured ticketing system — but safety ultimately depends on everyone doing their part. Attendees need to stay aware, trust their instincts, and speak up. Organisers need to maintain high standards at every event they run.
We also count on our community to look out for one another. If you see something wrong at an event — someone being harassed, someone who looks uncomfortable, or something that simply doesn't feel right — speak up. Alert the organiser. Check if the person is okay. Help them reach safety if needed.
City Culture exists to connect people through great events across India. These guidelines ensure that every ticket purchased and every event hosted on our platform leads to a safe, positive experience for everyone involved.
By purchasing tickets or listing events on City Culture, you agree to follow these safety guidelines and contribute to a safe, respectful platform for all users across India.